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FAQs (Frequently Asked Questions
Question: What methods of payment do you accept?
Answer: Paypal and Credit Cards (Visa, Mastercard, Discover and American Express).
Credit Cards are processed by Paypal Website Payments Pro, select this option during checkout to use your credit card. You do not need to have a Paypal account and if you do have a Paypal account you may still opt to use your Credit Card.
Question: Are there Shipping Charges for patterns sold as PDF downloads?
Patterns sold as PDF downloads are emailed to you and there are no shipping charges. If you purchase another item such as yarn or knitting needles along with a PDF pattern than you will be charged shipping for those items.
Question: After I've purchased a pattern as a PDF download when and how will I get the PDF file?
The PDF file will either be emailed to you after purchase, either immediately or within 24 hours, or a Download Link will appear after purchase.
Question: After I placed my order and paid for it with Paypal why didn't I receive an Order Confirmation email?
Answer: After you pay for an order with Paypal the system requires you to hit the "Return to Merchant" button on the bottom right side of the screen. Hitting this button generates the actual order to Sandrasingh and an Order Confirmation to you. By paying with Paypal, but not hitting this button, we still get your order, but you will not be emailed an Order Confirmation.
Question: I need to find a yarn and/or color that has been discontinued! Can Sandrasingh help?
Answer: Yes, we work with many yarn shops who specialize in buying out yarns and colors that are scheduled to be discontinued and are always happy to help you with any of your fiber arts needs.
Question: I see you carry a brand of yarn that I love to knit with, but not the certain yarn I adore. Will you special order yarns for me?
Answer: Yes, we are happy to order any yarns, patterns or accessories our vendors carry even if they are not featured on our website.
Question: Does Sandrasingh price match?
Answer: We will consider price matching on the yarns and merchandise we carry on a case by case basis. Please email us with an enquiry.
Question: Can I mix and match colors in the Bag of 4, 5, 6, 8 or 10 option?
Answer: Yes, if the colors you want are In Stock you may mix & match them. Just select the Amount 10 Skein option and in the Comments Box during checkout write which colors and the amounts of each you want.