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Question: What methods of payment do you accept? Answer: Paypal.com, Credit Cards (Visa, Mastercard, Discover and American Express) processed by Paypal Website Payment Pro, Money Orders and Bank Cashiers Checks. To pay via Money Orders or Bank Cashier Checks email your order, and address, to sandrasingh@sandrasingh.com and we'll reply with the order total. Mail payment to 19200 White Horse Cove, Spicewood, TX, 78669. Question: After I placed my order and paid for it with Paypal why did I receive an email asking me to restate my order? Answer: After you pay for an order with Paypal the system requires you to hit the "Return to Merchant" button on the bottom right side of the screen. Hitting this button generates the actual order to Sandrasingh. By paying with Paypal, but not hitting this button, we are only alerted we have received a payment. Question: I need to find a yarn and/or color that has been discontinued! Can Sandrasingh help? Answer: Yes, we work with many yarn shops who specialize in buying out yarns and colors that are scheduled to be discontinued. There may be a price increase due to limited availability. Question: I see you carry a brand of yarn that I love to knit with, but not the certain yarn I adore. Will you special order yarns for me? Answer: Yes, we are happy to order any yarns, patterns or accessories our vendors carry even if they are not featured on our website. Question: Does Sandrasingh price match? Answer: We will consider price matching on the yarns and merchandise we carry on a case by case basis. Please email us with an enquiry. Question: What is the difference between tussah and cultivated silk? Answer: There are two varieties of silk worms, tussah or wild and cultivated-farm raised. Tussah silk refers to wild silk from India or China and in Japan is it simply known as wild silk. The fibers from tussah silk are brown in color and have a coarse texture. Cultivated silk is farm raised silk worms, and generally come from very controlled environments. The color of silk ranges from yellow to gray depending on what the silk worms were fed. Chinese and Japanese cultivated silks tend to be creamy white, whereas Italian silks are yellow. All silk has good penetrability thus a natural affinity for dyes. Question: What is felting?
Answer:
Felting is an age-old craft developed in the Middle and Far East. The
material “Felt” has been used for thousands of years. Early nomadic
people made their tents out of felt and the Romans used it for vests.
Felt was also used in many countries to craft boots, hats and blankets.
Felting has
fast become a popular craft in the knitting world. Felting is basic,
requires very little experience or tools and mistakes often lead to
interesting results. Both children and adults enjoy felting.
Question: Can a 50% wool and 50% acrylic yarn be felted? Answer: Yes, even a wool/acrylic blend yarn can be felted. For specific directions see the listing for Lion Brand's Landscapes yarn. Question: Are we allowed to knit on an airplane? Answer: An American Airline representative told us that yes passengers may knit while flying on an airplane. You may even carry a pair of scissors as long as they have a rounded edge. We recommend carrying a Clover Antique Yarn Cutter Pendent, it looks like a pocket watch pendent and the blade is safely tucked away inside. Question: Can I mix and match colors in the Bag of 4, 5, 6, 8 or 10 option? Answer: Yes, if the colors you want are In Stock you may mix & match them. Just select the Amount 10 Skein option and in the Comments Box during checkout write which colors and the amounts of each you want. Question: When I went to buy a Bag of 10 I noticed the the price was less in the Amount 10 Skein drop down than the price in the listing, why? Answer: The price shown in the Amount drop down has a + sign next to it, this price is added to the per skein price and shows up in your Shopping Cart as the full price shown in the listing for a Bag of 10. Question: What is a good substitute yarn for the discontinued Red Heart Baby Fingering? Answer: Wendy/Peter Pan 3 Ply Baby Fingering, its a fingering weight, easy machine wash and dry, 50 grams/344 yards and available in 6 soft pastel shades. Question: Wool makes me itch! What yarn is the best alternative for knitting sweaters and scarves? Answer: Alpaca yarn is a wonderful choice for people with wool allergies, it is hypo-allergenic, so people with wool sensitivities can wear it. Alpaca is a hollow core fiber, it keeps you warmer than wool when you need to be warm, but breathes when you need to be cool.
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